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Insurer

CBHS Health

Reviewed and updated 16 March 2024

About CBHS Health

What is CBHS Health?

CBHS Health is a private health insurer that operates as a restricted health fund

Background 

The Commonwealth Bank of Australia established CBHS Health in 1951, then known as The Commonwealth Bank Health Society. It was set up to ensure staff had access to affordable health insurance.

Who can join CBHS Health?

You can join CBHS Health only if you are:

  • a current or former employee of the Commonwealth Bank Group (CBA Group)
  • an immediate family member
  • a contractor or franchisee. 

However, if you are not on this list, you can join CBHS Corporate Health. This is CBHS Health’s sister fund and an open for-profit insurer.

What products does CBHS Health offer?

CBHS Health offers:

Do CBHS Health policies include Ambulance Cover?

CBHS Health includes emergency Ambulance Cover with:

  • Hospital Cover 
  • Combined Hospital and Extras Cover.

Is CBHS Health a not-for-profit health insurer?

Yes. CBHS Health is a not-for-profit health insurer.


Does CBHS Health operate in all Australian states and territories?

Yes. CBHS Health operates in all Australian states and territories.


How does CBHS Health Hospital Cover compare with other insurers?

BenchmarksCBHSIndustry average
Member retention for Hospital Cover93.0%88.6%
% hospital-related charges covered90.9%90.6%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


Does CBHS Health have agreements with some private hospitals or day hospitals to provide services at low cost or with no out-of-pocket costs?

Yes. CBHS Health has agreements with a number of private hospitals that allow it to provide services to its members at low cost or with no out-of-pocket costs:

LocationNumber of private Agreement HospitalsIndustry maximum
ACT56
NSW9898
NT22
QLD5160
SA2023
TAS59
VIC7576
WA2224

CBHS Health also has agreements with a number of day hospitals so it can provide services at low cost or no out-of-pocket costs::

LocationNumber of day Agreement HospitalsIndustry maximum
ACT89
NSW87103
NT12
QLD4757
SA2530
TAS68
VIC7079
WA1924

Source: CBHS Health: performance


How does CBHS Health Extras Cover compare with other insurers?

BenchmarkCBHSIndustry average
% Extras Cover charges covered48.8%52.0%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


How does CBHS Health compare with other private health insurers?

BenchmarksCBHSIndustry average
Market share1.5%
% services with no gap84.7%88.8%
% services with no gap or where known gap payment made97.3%97.4%
Market share of complaints to the PHIO2.5%
% complaints investigated by the PHIO5.7%
Benefits as a % of contributions87.8%83.1%
Management expenses as a % of contribution income10.4%9.9%
Management expenses per average policy$486$375

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


Is CBHS Health a member of any industry organisations? 

Yes. CBHS Health is a member of Private Healthcare Australia (PHA), a body that represents 20 registered health insurers and 97% of people covered by private health insurance.

It is also a member of the Members Health Fund Alliance, an alliance of not-for-profit, member-owned, regional or community-based health insurers.


Does CBHS Health let me claim online or via an app?

Yes. CBHS Health allows you to make a claim via its online portal or using the CBHS Health app.


How to contact CBHS Health

Phone:

1300 654 123

Website:

https://www.cbhs.com.au/

Email:

help@cbhs.com.au

Address:

Level 16
6 Hassall Street
PARRAMATTA NSW 2150

Postal address:

Locked Bag 5014
PARRAMATTA NSW 2124


Compare CBHS Health with other private health insurers

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