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Insurer

AIA Health Insurance

Reviewed and updated 3 April 2024

About AIA Health Insurance

What is AIA Health Insurance?

AIA Health Insurance (AIA Health) is a private health insurer that operates as an open health fund

Background

AIA Health Insurance was established in 2017 as a joint venture between AIA Australia (a life insurer), GMHBA (a health insurer) and Discover (a financial services provider).

Up until 2020, it was known as MyOwn. 

Who can join AIA Health?

Anyone can join AIA Health because it is an open health fund.


Is AIA Health a not-for-profit health insurer?

No. AIA Health is a for-profit health insurer.


Does AIA Health operate in all Australian states and territories?

Yes. AIA Health operates in all Australian states and territories.


How does AIA Health Hospital Cover compare with other insurers?

BenchmarksAIA Industry average
Member retention for Hospital Cover69.0%88.6%
% hospital-related charges covered81.6%90.6%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022 


Does AIA Health have agreements with some private hospitals or day hospitals to provide services at low cost or with no out-of-pocket costs?

Yes. AIA Health has agreements with a number of private hospitals that allow it to provide services to its members at low cost or with no out-of-pocket costs:

LocationNumber of private Agreement HospitalsIndustry maximum
ACT66
NSW8798
NT22
QLD5060
SA1923
TAS89
VIC7176
WA1924

AIA Health also has agreements with a number of day hospitals so it can provide services at low cost or with no out-of-pocket costs:

LocationNumber of day Agreement HospitalsIndustry maximum
ACT79
NSW82103
NT12
QLD4257
SA1930
TAS38
VIC6479
WA1824

Source: AIA Health Insurance: performance


How does AIA Health Extras Cover compare with other insurers?

BenchmarkAIA Industry average
% Extras Cover charges covered47.5%52.0%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022 


How does AIA Health compare with other private health insurers?

BenchmarksAIA Industry average
Market share0.3%
% services with no gap84.2%88.8%
% services with no gap or where known gap payment made95.6%97.4%
Market share of complaints to the PHIO1.2%
% complaints investigated by the PHIO2.5%
Benefits as a % of contributions82.8.%83.1%
Management expenses as a % of contribution income13.5%9.9%
Management expenses per average policy$464$375

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022 


Is AIA Health Insurance a member of any industry associations?

Yes. AIA Health is a member of Private Healthcare Australia (PHA), a body that represents 20 registered health insurers and 97% of people covered by private health insurance.


Does AIA Health let you claim online or via an app?

Yes. AIA Health allows you to make a claim via its online portal.


How to contact AIA Health

Phone:

1800 333 0004

Website:

https://www.aia.com.au/en/individual/health-insurance.html

Email:

Health.MemberServices@aia.com.au

Address:

Level 6
509 St Kilda Road
MELBOURNE VIC 3004

Postal address:

PO Box 7302
MELBOURNE VIC 3004


Compare AIA Health with other private health insurance funds

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