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Reviewed and updated 16 March 2024

About HCi

What is HCi?

Health Care Insurance (HCi) is a private health insurer that operates as an open health fund

Background

Established in 1938 in Tasmania, HCi is the oldest Tasmanian private health insurer and one of the oldest in Australia.

HCi has over 10,000 members.

Who can join HCi? 

Anyone can join HCi because it is an open health fund.

What products does HCi offer?

HCi offers:

Do HCi policies include Ambulance Cover?

HCi includes emergency Ambulance Cover with some of its Extras Cover policies.

Check your policy for details.


Is HCi a not-for-profit health insurer?

Yes. HCi is a not-for-profit health insurer.


Does HCi operate in all Australian states and territories?

Yes. HCi operates in all Australian states and territories.


How does HCi Hospital Cover compare with other insurers?

BenchmarksHCiIndustry average
Member retention for Hospital Cover89.0%88.6%
% hospital-related charges covered92.8%90.6%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


Does HCi have agreements with some private hospitals or day hospitals to provide services at low cost or with no out-of-pocket costs?

Yes. HCi has agreements with a number of private hospitals that allow it to provide services to its members at low cost or with no out-of-pocket costs:

LocationNumber of private Agreement HospitalsIndustry maximum
ACT66
NSW9898
NT22
QLD6060
SA2323
TAS99
VIC7676
WA2424

HCi also has agreements with a number of day hospitals so it can provide services at low cost or with no out-of-pocket costs:

LocationNumber of day Agreement Hospitals Industry maximum
ACT99
NSW103103
NT12
QLD5757
SA3030
TAS88
VIC7979
WA2424

Source: HCi: performance


How does HCi Extras Cover compare with other insurers?

BenchmarkHCiIndustry average
% Extras Cover charges covered45.3%52.0%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


How does HCi compare with other private health insurers?

Key performance indicatorHCi Industry average
Market share0.1%
% services with no gap91.8%88.8%
% services with no gap or where known gap payment made98.3%97.4%
Market share of complaints to the PHIO0.1%
% complaints investigated by the PHIO0.0%
Benefits as a % of contributions75.4%83.1%
Management expenses as a % of contribution income11.3%9.9%
Management expenses per average policy$527$375

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


Is HCi a member of any industry associations?

Yes. HCi is a member of the Members Health Fund Alliance, an alliance of not-for-profit, member-owned, regional or community-based health insurers.


Does HCi let me claim online or via an app?

Yes. HCi allows you to make a claim via the HCi app. 

You can also claim on the spot with your HCi membership card.


How to contact HCi

Phone:

1800 804 950

Website:

https://www.hciltd.com.au/

Email:

enquiries@hciltd.com.au

Address:

25 Cattley Street
BURNIE TAS 7320

Postal address:

PO Box 931
BURNIE TAS 7320


Compare HCi with other private health insurance funds

Use our healthslips.com.au Calculator to find the best health insurance for you.

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