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Insurer

Navy Health

Reviewed and updated 16 March 2024

About Navy Health

What is Navy Health?

Navy Health is a private health insurer that operates as a restricted health fund.

Background

Established in 1955, Navy Health was set up for family members of people serving in the Royal Australian Navy.

Today, it operates as an independent private health insurer offering health insurance to the broader Australian Defence Force (ADF) community.

Who can join Navy Health?

You can join Navy Health if you are a:

  • serving or ex-serving member of the ADF (Army, Navy, Air Force)
  • ex-dependant of a serving or ex-serving member of the ADF
  • employee of the Department of Defence
  • employee of organisations contracted to provide services to the Department of Defence
  • employee of the Australian Public Service assigned to or directly engaged to provide services to the ADF or the Department of Defence
  • current member of the ADF Reservists
  • current member of the ADF Cadets.

You may also be able to join Navy Health if you are a partner, child, grandchild, parent or sibling of anyone listed above or someone who was a member of Navy Health on 12 October 2007.

Once you join Navy Health, you are entitled to lifetime eligibility.

What products does Navy Health offer?

Navy Health offers:

Do Navy Health policies include Ambulance Cover?

Navy Health includes comprehensive Ambulance Cover with:

  • Hospital Cover
  • Extras Cover.

This includes ambulance service transport by land, sea or air.

Is Navy Health a not-for-profit health insurer?

Yes. Navy Health is a not-for-profit health insurer.

Does Navy Health operate in all Australian states and territories?

Yes. Navy Health operates in all Australian states and territories.

How does Navy Health Hospital Cover compare with other insurers?

BenchmarksNavy HealthIndustry average
Member retention for Hospital Cover89.1%88.6%
% hospital-related charges covered90.8%90.6%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022

Does Navy Health have agreements with some private hospitals or day hospitals to provide services at low cost or with no out-of-pocket costs?

Yes. Navy Health has agreements with a number of private hospitals that allow it to provide services to its members at low cost or with no out-of-pocket costs:

LocationNumber of private Agreement HospitalsIndustry maximum
ACT56
NSW9798
NT22
QLD5160
SA2023
TAS59
VIC7276
WA2224

Navy Health also has agreements with a number of day hospitals so it can provide services at low cost or no out-of-pocket costs:

LocationNumber of day Agreement HospitalsIndustry maximum
ACT89
NSW87103
NT12
QLD4857
SA2530
TAS68
VIC6779
WA1924

Source: Navy Health: performance

How does Navy Health Extras Cover compare with other insurers?

BenchmarkNavy HealthIndustry average
% Extras Cover charges covered49.1%52.0%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022

How does Navy Health compare with other private health insurers?

BenchmarksNavy HealthIndustry average
Market share0.4%
% services with no gap90.4%88.8%
% services with no gap or where known gap payment made97.7%97.4%
Market share of complaints to the PHIO0.4%
% complaints investigated by the PHIO1.6%
Benefits as a % of contributions86.1%83.1%
Management expenses as a % of contribution income9.1%9.9%
Management expenses per average policy$402$375

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022

Is Navy Health a member of any industry organisations?

Yes. Navy Health is a member of the Members Health Fund Alliance, an alliance of not-for-profit, member-owned, regional or community-based health insurers.

Does Navy Health let me claim online or via an app?

Yes. Navy Health allows you to make a claim online for all services except pharmacy, orthodontic, medically prescribed appliances and ambulance. Use the member portal or the Navy Health mobile app.

How to contact Navy Health

Phone:

1300 306 289

Website:

https://navyhealth.com.au/why-navy-health/

Email:

query@navyhealth.com.au

Address:

601 Canterbury Road
SURREY HILLS VIC 3127

Postal address:

PO Box 172
BOX HILL VIC 3128

Compare Navy Health with other private health insurers

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