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Insurer

Health Partners

Reviewed and updated 16 March 2024

About Health Partners

What is Health Partners?

Health Partners is a private health insurer that operates as an open health fund

Background

Established in South Australia in 1937, it is now South Australia’s largest not-for-profit health fund with 90,000-plus members throughout Australia.

The insurer operates several dental and optical businesses in South Australia.

Who can join Health Partners?

Anyone can join Health Partners because it is an open fund.

What products does Health Partners offer?

Health Partners offers:

Do Health Partners policies include Ambulance Cover?

Hospital Cover includes unlimited emergency Ambulance Cover (including road and air ambulance service).

Extras Cover includes emergency Ambulance Cover across Australia (including one road and air emergency service per year).


Is Health Partners a not-for-profit health insurer?

Yes. Health Partners is a not-for-profit health insurer.


Does Health Partners operate in all Australian states and territories?

Yes. Health Partners operates in all Australian states and territories.


How does Health Partners Hospital Cover compare with other insurers?

BenchmarksHealth PartnersIndustry average
Member retention for Hospital Cover90.9%88.6%
% hospital-related charges covered93.2%90.6%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


Does Health Partners have agreements with some private hospitals or day hospitals to provide services at low cost or with no out-of-pocket costs?

Yes. Health Partners has agreements with a number of private hospitals that allow it to provide services to its members at low cost or with no out-of-pocket costs:

LocationNumber of private Agreement HospitalsIndustry maximum
ACT56
NSW9798
NT22
QLD5160
SA2023
TAS59
VIC7476
WA2224

Health Partners also has agreements with a number of day hospitals so it can provide services at low cost or with no out-of-pocket costs:

LocationNumber of day Agreement Hospitals Industry maximum
ACT89
NSW87103
NT12
QLD4857
SA2530
TAS68
VIC6779
WA1924

Source: Health Partners: performance


How does Health Partners Extras Cover compare with other insurers?

BenchmarkHealth PartnersIndustry average
% Extras Cover charges covered56.9%52.0%

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


How does Health Partners compare with other private health insurers?

BenchmarksHealth PartnersIndustry average
Market share0.7%
% services with no gap91.7%88.8%
% services with no gap or where known gap payment made99.5%97.4%
Market share of complaints to the PHIO0.9%
% complaints investigated by the PHIO0.8%
Benefits as a % of contributions86.7%83.1%
Management expenses as a % of contribution income9.4%9.9%
Management expenses per average policy$373$375

Source: Private Health Insurance Ombudsman: State of the Health Funds Report: 2022


Is Health Partners a member of any industry associations?

Yes. Health Partners is a member of the Members Health Fund Alliance, an alliance of not-for-profit, member-owned, regional or community-based health insurers.


Does Health Partners let me claim online or via an app?

Yes. Health Partners allows you to make a claim online via its My Health app.


How to contact Health Partners

Phone:

1300 113 113

Website:

https://www.healthpartners.com.au/

Email:

ask@healthpartners.com.au or via online form

Address:

Level 3
101 Pirie Street
ADELAIDE SA 5000

Postal address:

As above


Compare Health Partners with other private health insurers

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